Blocktalk - the podcast for UK Property Management Professionals

Neil Watt Puts Brian Welsh in the Hot Seat: A Candid, No-Limits Conversation

Tue, 16 Dec 2025 11:59:56 GMT

In this special episode of Blocktalk, the tables are turned.

Guest host Neil Watt, Chairman of Hacking & Paterson and a highly respected voice in UK property factoring and block management, takes over the interviewer’s chair to put Brian Welsh, Managing Director of CPL Software and host of Blocktalk, firmly in the hot seat.

Neil leads a candid, wide-ranging conversation shaped by questions submitted by clients and listeners. Together, they explore Brian’s journey into the sector, leadership and business philosophy, the realities facing property managers today, and what lies ahead for the industry across Scotland, England and Wales.

The discussion spans:

Property factoring and block management across the UK
Transparency, trust, and industry perception
The growing role of AI and technology
Business culture, leadership, and work-life balance
Regulation, reform, and future challenges

Insightful, honest, and occasionally light-hearted, this episode offers a rare chance to hear Brian Welsh reflect openly on the industry he’s helped shape, guided by someone who knows it inside out.

📺 Watch the full episode on YouTube

Factoring Arrangements & Title Deeds: A Candid Conversation

Tue, 16 Dec 2025 08:43:46 GMT

Deeds of Conditions shape how shared buildings are managed, but they’re often confusing, inconsistent and misunderstood. In this episode, Brian Welsh sits down with:

• Mike Guthrie, Partner at Burness Paull LLP

• Jaqueline Borthwick, Managing Director at The Property Factor Professional

They unpack the realities behind title deeds, from how they’re drafted at site setup to how they’re lived with decades later. Expect honest commentary on:

• Why older deeds are so challenging

• The Development Management Scheme and modern drafting trends

• When deeds become unmanageable for factors

• How sales questionnaires fail to tell the full story

• What homeowners think their deed says vs. what it actually says

• Enforcement, the Property Factors Act, and gaps in regulation

• The balance between transparency, practicality and cost

Whether you're a homeowner, developer, factor or solicitor, this conversation sheds light on a part of property ownership that affects almost everyone, yet is rarely talked about clearly.

Transparency in Property Factoring Ep 2: Who Pays? Fabric, Factoring & the Future of Tenements

Wed, 10 Dec 2025 01:12:33 GMT

In this second special episode of Blocktalk, Brian Welsh is joined by Paul Sweeney MSP and David Doran (Vice Chair, TPI Scotland) for a wide-ranging and urgent discussion on transparency, trust, and the future of Scotland’s tenements.

Prompted by recent coverage in The Times, the conversation explores the complex questions facing homeowners, factors, and government, including who’s responsible for repairs, how costs are shared, and what meaningful reform could look like.

Topics include:

Inherited debt and conveyancing gaps
Sinking funds, five-year inspections, and financing long-term maintenance
Misaligned incentives, reactive repairs, and public confidence
The case for better transparency, regulation, and cross-sector collaboration

Whether you’re a homeowner, policymaker, or property professional, this episode offers valuable insight into one of Scotland’s most pressing housing challenges.

Transparency in Property Factoring Ep 1: Debt, Trust & Reform with Derek MacDonald & Mark Griffin MSP

Mon, 10 Nov 2025 23:23:34 GMT

In the first episode of our special Transparency in Property Factoring series, host Brian Welsh is joined by Derek MacDonald (Newton Property Management) and Mark Griffin MSP (Shadow Housing Minister) to unpack some of the most pressing issues facing Scotland’s factoring landscape today.

From inherited debt and tribunal complexity to public trust and proposed legislative reform, this conversation dives deep into the real tensions between homeowners, property factors, and government, and explores what meaningful change might look like.

We discuss:

Why homeowners are receiving unexpected bills for historic debt
Whether the First-tier Tribunal is accessible or broken
The challenges around switching factors and rebuilding trust
Proposed reforms to the Property Factors (Scotland) Act 2011
The role of not-for-profit models and public perception
What transparency really means in today’s factoring market

🎧 Note: There were some technical issues with audio on the day. We’ve done our best to balance the sound, but the insight is well worth your time.

Watch on our YouTube Channel.

Like, comment, and subscribe!

TPI x PMAS: What the Merger Means for Property Managers | Blocktalk Podcast | w/ Brian Welsh

Tue, 07 Oct 2025 06:00:00 GMT

What does the merger between PMAS and The Property Institute mean for factoring in Scotland, and for property management across the UK?

In this special episode of Blocktalk, host Brian Welsh is joined by Andrew Bulmer, Chief Executive of The Property Institute, and Neale Bisset, Chair of TPI Scotland and co-owner of PMC Property Management. Together, they explore why the merger happened, what it means for professional standards, and how the sector can build greater trust with homeowners.

They discuss:

The path to uniting PMAS and TPI
What Scotland brings to the UK-wide conversation
The urgent need for qualifications, transparency, and long-term thinking
How TPI Scotland will support the factoring sector going forward

👉 A must-listen for property managers, developers, and anyone invested in the future of housing in Scotland and beyond.

Talking Factoring & Property Management with Jacqueline Borthwick - The Property Factor Professional

Tue, 02 Sep 2025 09:04:30 GMT

Property factoring and the future of the industry with expert speaker, Jacqueline Borthwick

In this episode of Blocktalk, Brian Welsh sits down with Jacqueline Borthwick, founder of The Property Factor Professional. With nearly 20 years of experience in the sector, Jacqueline has worked across factoring and property management, bringing deep industry knowledge and a practical, no-fluff perspective.

They explore the realities of factoring in Scotland, how the industry has evolved, and what’s needed to support sustainable business growth. Jacqueline also reflects on her own career journey, her experience working with CPL Software products over the years and shares her thoughts on the rebrand to Proptimo.

Whether you’re a property professional, housing association, or simply interested in the behind-the-scenes world of factoring, this conversation offers insight, honesty, and plenty of food for thought.

Spina Bifida Hydrocephalus Scotland | Blocktalk Podcast | w/ Brian Welsh

Thu, 27 Feb 2025 08:22:58 GMT

New Episode: Making a Difference with Spina Bifida Hydrocephalus Scotland

In this special episode of the Blocktalk Podcast, we’re shining a light on the incredible work of Spina Bifida Hydrocephalus Scotland (SBHS): our Charity of the Year. Host Brian is joined by:

Kim Kilgour, Community & Fundraising Manager, SBHS
Carrie McAdam, Storytelling & Communications Lead, SBHS
Steven Urquhart, SBHS service user
Helen Doyle, People & Culture Director, CPL Software

Together, they explore the life-changing services SBHS provides, Steven’s personal journey as a service user, and the powerful impact of fundraising. They also discuss the importance of businesses partnering with smaller charities and how CPL Software’s Charity of the Year initiative is making a real difference.

This episode is a celebration of resilience, community, and the power of giving back. Tune in for an inspiring conversation and find out how you can help support SBHS!

Follow the Blocktalk Podcast on LinkedIn, Facebook, and X for more updates.

Clientcast October 2024 | Blocktalk Podcast | w/ Brian Welsh

Wed, 30 Oct 2024 03:33:00 GMT

Blocktalk Podcast: Clientcast - October 2024

What’s New at CPL Software (producers of the show)

Episode Summary:

In this special episode, we’ve got our regular quarterly update for our valued clients on the latest developments and news from the CPL Software team who are producers of the Blocktalk podcast.

Our team has been working hard behind the scenes, and we want to share some important updates and insights into the direction our business is heading. Whether you’re a long-time client or new to our services, this episode will give you a deeper understanding of what’s been happening and what you can expect from us in the coming months.

With: Brian Welsh, CEO; Will McIlmoyle, CTO; Fran Megson, Operations Director and Tom Beswick, Business Development Manager.

Timestamp

00:40 Intro, Brian Welsh, CEO

02:13 Sales & Marketing Update, Tom Beswick, BDM

05:25 Ops Update, Fran Megson, Operations Director

09:40 Dev update, Will McIlmoyle, CTO

**Stay Connected:** Follow us on social media for real-time updates and insights.

**Feedback:** We value your input! Reach out to us with any feedback or suggestions.

This episode is brought to you by CPL Software.

**Thank you for tuning in!** Don’t forget to subscribe to our podcast so you never miss an update. If you enjoyed this episode, please leave us a review and share it with your colleagues.

Stephen O'Neill, MD, Newton Property Management | Blocktalk Podcast | w/ Brian Welsh

Thu, 17 Oct 2024 12:14:43 GMT

In this episode of the Blocktalk Podcast, we’re delighted to welcome Stephen O’Neill, a seasoned expert in the property factoring world. Stephen is the founder and Chair of Newton Property Management and the original founder of O’Neill Letting, which he started in 1995 and later sold in 2001. With decades of experience in the property sector, Stephen has witnessed dramatic changes in the industry, from letting and property management to market shifts and regulatory evolution.

Join us as we dive into Stephen’s journey, his thoughts on how the industry has transformed, and where it's heading next. Whether you’re a property professional, landlord, or curious about the real estate world, this episode offers valuable insights and expert perspectives.

Tune in for a conversation full of history, expertise, and a look toward the future of property management!

Timestamp

01:35 Stephen's father's background

02:50 How has the landscape evolved?

07:16 Back from retirement

09:25 Embracing change as a self-confessed luddite and elder statesman

14:05 What about the future – what major changes do you foresee happening by 2030?

20:09 Is there ever a time when property managers are replaced by AI?

24:29 Automation and digitisation over the next few years in the industry

29:40 How has legislation changed over the years

35:12 AI and property factoring

36:07 Tell us something about you that people are generally surprised to find out about you?

Subscribe to the Blocktalk podcast and follow on LinkedIn, Facebook and Twitter for updates.

Blocktalk Bitesize | Malcolm Perryman, The Property Institute | w/ Brian Welsh |

Tue, 15 Oct 2024 15:43:29 GMT

Not got time for a full podcast? Tune in to Blocktalk Bitesize for a small 8-minute segment from the most recent show, which is with Malcolm Perryman, Chief Commercial Officer at The Property Institute chatting to Brian about the results of the latest wellbeing survey.

In this short chunk, Malcolm is talking about the 'High Happiness' scale measured by the Office for National Statistics.

For the full insightful episode, just head back to last week's show!

Full Episode Timestamp:

01:32 Overview of survey results

06:35 What stood out from the results of the survey?

12:51 Any major changes compared to last year?

16:10 Are attitudes to wellbeing shifting?

21:40 What training does The Property Institute offer?

28:49 Look out for communications to take part in the next survey which comes out in February 2025

For more information visit

https://www.tpi.org.uk/industry-knowledge/property-management/tpi-wellbeing-resilience-survey-2024/

For training visit:

https://www.tpi.org.uk/training-and-qualifications/training-courses/

Please subscribe to the podcast and follow Blocktalk UK on LinkedIn, X and Facebook.

Malcolm Perryman, The Property Institute | Blocktalk Podcast w/ Brian Welsh

Tue, 15 Oct 2024 15:38:59 GMT

In this episode of the Blocktalk podcast, we’re joined by Malcolm Perryman, Chief Commercial Officer at The Property Institute to dive into the results of the recent wellbeing survey. With property management being a demanding field, this survey sheds light on the mental health and overall wellbeing of professionals in the industry.

Malcolm shares key insights, discussing the challenges property managers face and what the results mean for the future of the sector. Whether you're a property manager, landlord, or industry insider, this episode offers vital takeaways on how to foster a healthier work environment in property management.

Timestamp:

01:32 Overview of survey results

06:35 What stood out from the results of the survey?

12:51 Any major changes compared to last year?

16:10 Are attitudes to wellbeing shifting?

21:40 What training does The Property Institute offer?

28:49 Look out for communications to take part in the next survey which comes out in February 2025

For more information visit

https://www.tpi.org.uk/industry-knowledge/property-management/tpi-wellbeing-resilience-survey-2024/

For training visit:

https://www.tpi.org.uk/training-and-qualifications/training-courses/

Please subscribe to the podcast and follow Blocktalk UK on LinkedIn, X and Facebook.

Blocktalk Podcast | Neil Watt, Chairman, H&P Management Services | w/ Brian Welsh |

Thu, 19 Sep 2024 08:32:03 GMT

Blocktalk Bitesize Clientcast - a special shorter episode of the main podcast for busy property managers and industry leaders.

On this Bitesize episode from the latest episode with Neil Watt, Neil talks about his involvement in the Scottish Parliament's Tenement Maintenance Working Group.

You can also listen to the full episode which was out last week.

Full Episode Summary:

In this episode, Neil regales tales from his 40+ years in the industry, looking back at the history and how the industry has changed...and how it hasn't. This is a fantastic conversation with an industry veteran who has seen it all—from the early days of property factoring, where relationships were built on a handshake, to the complex, highly regulated environment we navigate today. Neil shares insightful anecdotes, lessons learned, and the challenges he faced along the way.

We also dive into the future of property management, discussing the evolving role of technology, client expectations, and the importance of maintaining a personal touch in an increasingly digital world. Whether you're a seasoned professional or new to the field, Neil's stories offer valuable wisdom and perspective on where the industry has been and where it’s headed next.

**Stay Connected:**

Don’t miss out on the latest news and updates from the Blocktalk Podcast. Make sure to subscribe to our podcast, and follow us on LinkedIn, X and Facebook to stay informed.

Neil Watt, Chairman, H&P Management Services | Blocktalk Podcast w/ Brian Welsh

Thu, 19 Sep 2024 08:31:52 GMT

Today on the Blocktalk Podcast, the podcast for the property management industry, we are joined by Neil Watt, Chairman of Hacking and Paterson. Neil joined the company in 1982, was appointed to the Board, four years later in 1986 and subsequently became Managing Director in 2008, going on to be appointed as Chairman in August 2019. Neil is a former Director and President of the PMA, has served as a Director of the British Property Federation, and continues to be actively involved in providing guidance and input to Scottish Government and other regulatory bodies on the requirements for continued and improved maintenance of the country’s housing stock.

Whether you're a seasoned professional or just curious about the industry, you won’t want to miss this conversation on how property factoring is set to evolve in the coming years.

On the show:

02:00 PMAS Lifetime Achievement Award - leadership/management style evolved over the years and why.

08:40 Over forty years in the industry - history about the industry, and how it has evolved over the years.

18:55 Scottish Parliament Tenement Maintenance Working Group - insights you can share about how that is moving forward.

29:35 Biggest risks facing the industry.

32:20 Biggest opportunities for the industry.

40:21 Where do you see the industry in 2030?

46:00 Tell us something about you that people would be surprised to learn?

Find out more about Neil here:

https://www.hackingandpaterson.co.uk/about-us/our-team/neil-watt/

The Blocktalk Podcast is hosted by Brian Welsh and produced by the CPL Software team. CPL Software are software partners to property managers and produce the Blocktalk podcast to support our partners and the industry.

Blocktalk Bitesize | The Clientcast August 2024 | w/ Brian Welsh

Wed, 04 Sep 2024 02:33:00 GMT

Blocktalk Bitesize Clientcast - a special shorter episode for time limited property managers and industry leaders: Quarterly HQ Update: What's New at CPL Software (producers of the Blocktalk podcast).

Episode Summary:

Welcome to the shorter version of the latest Blocktalk podcast, where we bring you a quick update on everything happening at CPL Software this quarter. In this shorter episode, we’ll give you a snapshot of our recent developments, with insights directly from the team leaders. Hear from Fran, Operations Director update on Support, Tom, Business Development Manager update on Sales & Marketing, and Will, CTO, update on Technical Developments. It's a little piece from the full episode, where they share the latest updates and what you can expect in the coming months.

**In This Episode:**

Fran on Support for our existing property management clients

Tom with a Sales & Marketing update

Will with a snippet from his Development update

**Stay Connected:**

Don’t miss out on the latest news and updates from the Blocktalk Podcast. Make sure to subscribe to our podcast, and follow us on LinkedIn, X and Facebook to stay informed.

Clientcast August 2024| Blocktalk Podcast w/ Brian Welsh

Wed, 28 Aug 2024 02:33:00 GMT

Blocktalk Podcast: Clientcast - August 2024

Episode Title: Special Update: What’s New at CPL Software (producers of the show)

Episode Summary:

In this special episode, we’ve got our regular quarterly update for our valued clients on the latest developments and news from the CPL Software team who are producers of the Blocktalk podcast.

With: Brian Welsh, CEO; Will McIlmoyle, CTO; Fran Megson, Operations Director and Tom Beswick, Business Development Manager.

Timestamp

01:37 Team update with Brian Welsh, CEO

04:18 Development update with Will McIlmoyle, CTO

07:18 Operations update with Fran Megson, Operations Director

12:33 Sales update with Tom Beswick, BDM

16:05 Future developments with Will Mcilmoyle, CTO

SPECIAL ANNOUNCEMENT AT THE END!

**Stay Connected:** Follow us on social media for real-time updates and insights.

**Feedback:** We value your input! Reach out to us with any feedback or suggestions.

This episode is brought to you by CPL Software.

**Thank you for tuning in!** Don’t forget to subscribe to our podcast so you never miss an update. If you enjoyed this episode, please leave us a review and share it with your colleagues.

Blocktalk Bitesize | David Doran, MD Hacking & Paterson Management Services | w/ Brian Welsh

Wed, 21 Aug 2024 02:33:00 GMT

Blocktalk - Bitesize Bonus Episode

Episode Title: The Future of Property Factoring

Host: Brian Welsh

Guest: David Doran, MD, Hacking & Paterson Property Management

Episode Description:

In this shorter Bitesize episode of Blocktalk, host Brian Welsh sits down with industry expert and MD of Hacking & Paterson Management Services David Doran to explore the future of property factoring. They discuss the evolving landscape of property management, emerging trends, and what stakeholders can expect in the years to come. From technological innovations to shifts in legislation and ownership, the latest Blocktalk conversation is packed with insights that both property managers and property owners will find invaluable.

Tune in to Blocktalk for a quick dive into what’s next for the property factoring industry!

On the full episode:

01:00 Major changes you foresee happening by 2030 in property factoring

15:48 Automation and digitisation in the property factoring industry

23:10 Sustainability and the environment in the property factoring industry

28:00 Will the BTL v ownership landscape affect what happens in property factoring

35:26 How do you think the potential shift towards the need for more human connection will affect property factoring?

41:13 Is there ever a time when property managers are replaced by AI?

Don't forget to subscribe to Blocktalk for more insightful discussions and bonus episodes like this one!

with David Doran, MD Hacking & Paterson | Blocktalk Podcast w/ Brian Welsh | S2 E19

Thu, 15 Aug 2024 14:22:21 GMT

Today we are joined by David Doran, MD of Hacking and Paterson who is no stranger to the Blocktalk podcast. As well as being the Managing Director at Hacking and Paterson Management Service, David is Vice President of the PMAS and also a Fellow of the Institute of Residential Property Management.

In this episode, Brian and David dive into the future of property factoring and explore how technology, sustainability, and changing regulations are reshaping the industry. Or are they?

From innovations in property management to the evolving needs of homeowners and developers, David shares his invaluable insights on what’s next for property factoring.

Whether you're a seasoned professional or just curious about the industry, you won’t want to miss this conversation on how property factoring is set to evolve in the coming years.

On the show:

01:00 Major changes you foresee happening by 2030 in property factoring

15:48 Automation and digitisation in the property factoring industry

23:10 Sustainability and the environment in the property factoring industry

28:00 Will the BTL v ownership landscape affect what happens in property factoring

35:26 How do you think the potential shift towards the need for more human connection will affect property factoring?

41:13 Is there ever a time when property managers are replaced by AI?

Find out more about David here: https://www.hackingandpaterson.co.uk/about-us/our-team/david-ac-doran/

Blocktalk Bitesize | Vincent Goldie MD Newton Property Management | w/ Brian Welsh

Wed, 07 Aug 2024 02:33:00 GMT

Catch up with Brian chatting to Vincent Goldie in this week's bitesize piece from the latest episode of the Blocktalk podcast.

Vinnie is the MD of Newton Property Management and in this shorter episode you can hear Vinnie's views on what's facing the industry in the next few years.

Please like and subscribe to Blocktalk to stay up to date on the latest episodes!

Thank you for listening.

#18 Vincent Goldie CEO Newton Property Management | Blocktalk Podcast w/ Brian Welsh

Wed, 31 Jul 2024 02:33:00 GMT

Vincent Goldie, CEO of Newton Property Management joins us for the latest episode of the Blocktalk Podcast. Vinnie took up the position of CEO earlier this year, having previously served as the CFO for 14 months. Prior to joining Newton, Vinnie was FD at Creditfix, CFO for Together Energy, Director of Finance at Sure Thing Insurance and a Finance Business Partner with AXA Commercial Line

On the episode:

2:00 Changes in the industry: Tenement Working Group, Scottish Law Commission, Fire Safety.

9:55 Automation and digitisation

12:46 Environmental challenges

14:50 BTL v ownership

16:40 Will AI ever replace property management companies?

Enjoy the episode!

Like and subscribe to the Blocktalk Podcast and join us on social.

The Blocktalk Podcast is produced by the CPL Software team.

Blocktalk Bitesize | TPI Annual Seminar Review w/ Tom Beswick | w/ Brian Welsh

Wed, 24 Jul 2024 03:44:00 GMT

Don't have time to listen to the full episode? Every fortnight we release a smaller 8-minute segment from the latest Blocktalk podcast.

This week it's an 8 minute snippet from Tom Beswick's rundown of his day the The Property Institute's Annual Seminar in May.

Listen to the shorter episode wherever you get your podcasts.

We hope you enjoy the episode and please like and subscribe to stay up to date!

The Property Institute Seminar Review with Thomas Beswick | Blocktalk Podcast | w/ Brian Welsh

Thu, 18 Jul 2024 10:02:28 GMT

Brian is joined by Thomas Beswick, BDM at CPL Software, to chat about his experience at The Property Institute Annual Seminar in May.

1:33 The focus of the event

2:58 Key points that were raised and any more insight from you

5:30 Statistics from the seminar

8:10 With your CPL focus, what can the system offer to help solve any pressing issues

11:00 Quote of the day - what Tom noted as being the 'QOTD'

We hope you enjoy the episode!

Like and Subscribe to the Blocktalk Podcast channel and follow us on social.

The Blocktalk Podcast is produced by the team at CPL Software.

Three Peaks Challenge | Blocktalk Bitesize | w/ Brian Welsh

Wed, 10 Jul 2024 03:44:00 GMT

Listen to a snippet from the latest Blocktalk Podcast which is a special episode with producers of the podcast - the CPL Software team.

Damien and Tom achieved the Three Peaks Challenge as part of the Charity of the Year fundraising efforts and Brian chats to them about their climbs x 3! Brian is also joined by Helen Doyle, People & Culture Director and Andy Bright from Action for Pulmonary Fibrosis.

Donate to Damien and Tom's the Three Peaks Challenge:

https://www.justgiving.com/page/cplthreepeaks2024

Find out more about APF - https://www.actionpf.org/

Three Peaks Challenge | Blocktalk Podcast | w/ Brian Welsh

Wed, 03 Jul 2024 03:44:00 GMT

Why did Damien and Tom do the Three Peaks Challenge?

As producers of the Blocktalk Podcast, the CPL Software team has hijacked the show for a special episode to hear from Damien and Tom who completed the Three Peaks Challenge on the weekend of the 14/15 June as part of the company's efforts to raise funds for Action for Pulmonary Fibrosis, the team's Charity of the Year.

Brian is also joined by Helen Doyle, People & Culture Director, organiser of the Charity of the Year initiative (and instigator of the Three Peaks Challenge idea!) and Andy Bright, Corporate Partnerships Co-ordinator for the charity, and he has personal experience of life as a PF patient having developed pulmonary fibrosis in his 40s and, following a 10 year journey, eventually receiving a life-saving double lung transplant in 2018.

You can show your support for their fantastic achievement by visiting the JustGiving page - https://www.justgiving.com/page/cplthreepeaks2024

Find out more about APF - https://www.actionpf.org/

On the show

02:16 Tom Beswick's Three Peaks story

11:16 Damien Porter's Three Peaks story

17:25 Helen Doyle

20:18 Andy Bright, APF

We hope you enjoy the episode.

Like and Subscribe to Blocktalk and follow us on our social channels.

Blink, Alec Rose | Blocktalk Podcast | w/ Brian Welsh

Wed, 19 Jun 2024 03:44:00 GMT

On this episode of the Blocktalk podcast we're joined by Alec Rose, Strategic Partnership Manager at Blink Payments. Alec has been working within partnerships for the last 5 years across financial services at Lloyds Bank, Mambu a fintech platform and more recently delivering payment solutions to the market at Pay360 and Blink.

On the episode:

02:40 Role at Blink

06:50 Benefits of Blink to property managers

12:30 3 things property managers should look out for when choosing a payments provider

22:00 Changes in the FinTech space in the next 5 years

29:38 Developments at Blink in the pipeline?

Visit https://www.blinkpayment.co.uk/ to find out more.

Enjoy the episode!

Like and subscribe to Blocktalk.

Blocktalk Bitesize w/ Aaron McWilliam, Propcall | w/ Brian Welsh

Wed, 12 Jun 2024 03:44:00 GMT

It's Bitesize week this week with Aaron McWilliam, Managing Director at Propcall. Aaron is responsible for the day-to-day management of the business, across everything from operational service delivery, business development, customer service, marketing, and process improvement.

Find out more about PropCall

https://propcall.com/

Propcall, Aaron McWilliam | Blocktalk Podcast | w/ Brian Welsh

Wed, 05 Jun 2024 04:55:00 GMT

Thanks for joining us on the Blocktalk Podcast. Today we’re speaking to Aaron McWilliam, Managing Director at Propcall. Aaron is responsible for the day-to-day management of the business, across everything from operational service delivery, business development, customer service, marketing, and process improvement.

01:06 Tell us about Propcall, what is it and how will it help our listeners?

02:12 What advice would you give to anyone starting out in business?

15:10 What challenges do you think are facing the industry now and in the next 3 years?

24:30 We recently did a podcast about AI – what’s your perspective on AI?

Find out more about PropCall

https://propcall.com/

Blocktalk Bitesize | Cladding Remediation Update w/ Chris Ashurst | w/ Brian Welsh

Wed, 29 May 2024 03:44:00 GMT

On Blocktalk Bitesize this week we have Chris Ashurst updating us on the latest developments with the cladding remedition in Scotland.

Cladding Remediation Update w/ Chris Ashurst | Blocktalk Podcast | w/ Brian Welsh

Wed, 22 May 2024 03:44:00 GMT

Welcome to a new episode of the Blocktalk podcast with your host Brian Welsh.

On this fortnight's podcast we welcome back Chris Ashurst, Founder of the High-Rise Scotland Acton Group, which was formed in June 2020 to offer a forum for owners’ associations, owners and residents of high-rise developments in Scotland, to facilitate communication with government and other relevant bodies. Chris retired in 2007, following 20 years with Mazars where he was Head of London Corporate Recovery & Insolvency Services.

On the show

01:01 Update on cladding remediation since May 2022
09:44 What happens when the builder no longer exists and conflict of interest.
29:92 Property managers and cladding remediation
38:82 What would you do tomorrow if you could fix it?

We hope you enjoy the episode!

The Blocktalk Podcast is produced by the CPL Software team.

Blocktalk Bitesize | AI and Property Management w/ Opeyemi Funsho | w/ Brian Welsh

Wed, 15 May 2024 03:44:00 GMT

Welcome to Blocktalk Bitesize week - the short 8-minute segment from this fortnight's podcast which is with Opeyemi Funsho, a CPL Software developer and keen AI enthusiast.

Opey chats to Brian about AI - the benefits, concerns, its effects on property management and regulation.

Listen to this shorter episode or catch the full episode which went live last week.

We hope you enjoy!

AI and Property Management w/ Opeyemi Funsho | Blocktalk Podcast | w/ Brian Welsh

Wed, 08 May 2024 03:00:00 GMT

Welcome to a new episode of the Blocktalk podcast with your host Brian Welsh.

On this fortnight's podcast Brian is in conversation with CPL Software developer, Opeyemi Funsho. Opey is a keen AI enthusiast. Opey was the secretary of the AI and Robotics Society at university, where he held multiple sessions that explored the operation and application of various AI models. During his placement year, he independently investigated how AI can be incorporated to improve system forecasting.

On the show

04:30 Regulators and AI
05:20 Benefits of AI
06:00 Health and food
07:30 Property management industry and AI
08:00 Future of AI
09:00 Participation of AI
09:25 Preparing for AI
11:00 Training
12:00 CPL and AI
13:40 Estimating and forecsting with AI
15:00 Negativity around AI

We hope you enjoy the episode!

The Blocktalk Podcast is produced by the CPL Software team.

Blocktalk Bitesize | Property Management Law w/Cassandra Zanelli | w/ Brian Welsh

Wed, 01 May 2024 09:35:00 GMT

Welcome to Blocktalk Bitesize week - the short 8-minute segment from this fortnight's podcast which is with guest Cassandra Zanelli, Solicitor and CEO, Property Management Legal Services.

Listen to this shorter episode or catch the full episode which went live last week.

Find out more about Cassandra and her legal services here: https://pmls.co.uk/

We hope you enjoy!

S3 E13 Property Management Law w/Cassandra Zanelli | Blocktalk Podcast | w/ Brian Welsh

Wed, 24 Apr 2024 04:50:00 GMT

Welcome to a new episode of the Blocktalk podcast with your host Brian Welsh.

On this fortnight's podcast, we're delighted to welcome Cassandra Zanelli, Solicitor and CEO of Property Management Legal Servies Ltd. Cassandra has a wealth of experience in the property management sector and has been awarded the accolade of industry legend in the Property Management Awards, not once, but twice. She was also the proud recipient of the Honorary Industry Award at the ARMA ACE Awards in 2023, in recognition of her services to the property management sector.

You can find out more about Cassandra and her work here - https://pmls.co.uk/meet-the-team/cassandra-zanelli/

On the show

00:32 Cassandra's journey to starting PMSL
03:32 Most interesting aspect of Cassandra's work
10:24 Advice for property managers from a legal perspective
13:30 Biggest challenges facing the industry
17:15 Importance of CPD in the industry
22:06 Closing remarks

We hope you enjoy the episode!

Find out more about Cassandra and her legal services firm here: https://pmls.co.uk/

The Blocktalk Podcast is produced by the CPL Software team.

What is Happening at CPL Software | Blocktalk Bitesize | w/ Brian Welsh

Wed, 17 Apr 2024 02:33:00 GMT

It's Blocktalk Bitesize week and this week it's a short 8-minute section from the Clientcast, our regular quarterly feature for CPL Software clients.

In this short segment, Will, CPL Software's CTO, gives an update about software updates, and we hear a little bit from Tom, BDM, about the sudden interest being shown by Housing Associations looking for a factoring solution.

Listen to Bitesize on the same Blocktalk channels - Spotify, Apple, Amazon, Audible, Google and YouTube.

Remember to like and subscribe and follow Blocktalk on LinkedIn, Twitter and Facebook.

What is Happening at CPL Software | Blocktalk Podcast | w/ Brian Welsh

Wed, 10 Apr 2024 13:37:02 GMT

Welcome to a new episode of the Blocktalk podcast with your host Brian Welsh.

On this fortnight's podcast, it's our regular feature as producers of the Blocktalk Podcast, it's the CPL Software Clientcast - a quarterly, 'what's happening at CPL Software' for clients to find out what's new and what's coming.

Brian is joined by Will McIlmoyle, CTO and Tom Beswick, BDM.

On the show

00:55 Office to Office Challenge Update - the team's first fundraising efforts for our Charity of the Year, Action for Pulmonary Fibrosis
02:00 Team news with Brian
05:05 Software update with Will
Release 2.61
new DD system
full support for GoCardless
Blink integration
Improved deployment process
CONNECT release
AND lots of coming up news to find out about!
10:55 Brian comments - GoCardless
12:20 Business development update with Tom
17:10 Brian comments
17:30 Behind the scenes teaser!
20:05 Closing comments

We hope you enjoy the episode!

The Blocktalk Podcast is produced by the CPL Software team.

Bitesize Siobhan Reilly, Redpath Bruce

Wed, 03 Apr 2024 04:05:00 GMT

It's Blocktalk Bitesize week, an 8-minute segment from this fortnight's podcast with Siobhan Reilly, Associate Director at Redpath Bruce.

Siobhan won the Above and Beyond Award at this year's PMAS Excellence Awards and it was great to have her on to chat about her time in the industry.

Listen to Bitesize and the full episode on Spotify, Apple, Google, Amazon, Audible, and on the Blocktalk Podcast YouTube.

Siobhan Reilly, Redpath Bruce PMAS Above and Beyond Winner

Wed, 27 Mar 2024 03:33:01 GMT

Welcome to a new episode of the Blocktalk Podcast with host, Brian Welsh.

On this fortnight's Blocktalk podcast, Brian is in conversation with Siobhan Reilly, Associate Director at Redpath Bruce. Siobhan was the deserving winner of the 2024 PMAS Above and Beyond Industry Award at this year's Excellence Awards held on March 8th at the Radisson Hotel in Glasgow.

Siobhan has worked her way up in the industry from property manager to where she is today.

We had a great chat with her and loved hearing 'the hole story'!

We hope you enjoy this episode!

The Blocktalk Podcast is produced by the CPL Software team for people who work in the property management industry.

Blocktalk Bitesize with Pat Phelan, CCO GoCardles, MD UKI

Wed, 20 Mar 2024 15:20:01 GMT

It's Blocktalk Bitesize week, an 8-minute segment from this fortnight's podcast with Pat Phelan, CCO GoCardless, and MD UKI.

Pat talks about the world of instant payments, why you need it for your property management company, and what the future is.

This is a great episode, that we're sure you'll get a lot from!

Listen to Bitesize and the full episode on Spotify, Apple, Google, Amazon, Audible, and on the Blocktalk Podcast YouTube.

Pat Phelan GoCardless

Wed, 13 Mar 2024 03:00:00 GMT

Welcome to a new episode of the Blocktalk Podcast with host, Brian Welsh.

On this fortnight's Blocktalk podcast, Brian is in conversation with Pat Phelan, Chief Customer Officer at GoCardless and MD of UK and Ireland. Pat has an impressive CV in the SAAS arena, ranging from co-founding Intellesys in 2000, where he served as Head of Customer Success until March 2008. During his extensive career he has contributed his expertise whilst working at Bazaarvoice, TALEO, and as a consultant at Robert Walters. Before his current position, Pat was Chief Customer Officer at Brandwatch for three years.

Pat talks to Brian about opening banking, instant payments, and what it all means for the property management industry.

We hope you enjoy this episode!

The Blocktalk Podcast is produced by the CPL Software team for people who work in the property management industry.

Neale Bisset, President PMAS

Thu, 29 Feb 2024 13:37:52 GMT

Welcome to a new episode of the Blocktalk Podcast with host, Brian Welsh. This week we're delighted to be joined in our studio by Neale Bisset, President of the PMAS.

With the PMAS Excellence Awards on Friday 8th March, we chat to Neale about the event, what we have to look forward to on the night, and a bit about what's coming in 2024!

We hope you enjoy this episode!

The Blocktalk Podcast is produced by the CPL Software team for people who work in the property management industry.

Blocktalk Bitesize with Yen Ly Nguyen, The Property Institute

Tue, 20 Feb 2024 12:34:01 GMT

It's Blocktalk Bitesize week, and this week we have an 8-minute segment from this fortnight's episode with Yen Ly Nguyen, Operations Manager at The Property Institute.

We invited Yen on to chat about this year's ARMA Awards in June.

We hope you enjoy the episode!

Blocktalk Podcast with Yen Ly Nguyen, The Property Institute

Wed, 14 Feb 2024 02:00:00 GMT

Welcome to a new episode of the Blocktalk podcast. Today we're chatting to Yen Ly Nguyen, Operations Manager at The Property Institute.

Amongst her many responsibilities, Yen organises the Ace Awards Event, which is in the diary for Friday 21^st June. So we thought we would invite Yen on to talk about the event and give us an insight into what else is coming up this year.

We hope you enjoy the episode!

S3 Andy Bright Bitesize

Wed, 07 Feb 2024 10:27:40 GMT

It's Blocktalk Bitesize week this week - a short 8-minute segment from the latest full episode.

This fortnight, we caught up with Andy Bright, who is the Corporate Partnerships Coordinator for Action for Pulmonary Fibrosis and has been diagnosed with APF.

Andy shares his story with us.

The Blocktalk Podcast is produced by CPL Software, and APF is the team's Charity of the Year 2024.

Blocktalk Podcast with Andy Bright, Corporate Partnerships Coordinator

Wed, 24 Jan 2024 10:00:00 GMT

We've got a special episode of the Blocktalk podcast for you this fortnight. We're joined by Andy Bright, Corporate Partnerships Coordinator for Action for Pulmonary Fibrosis

Action for Pulmonary Fibrosis is the CPL Software team's Charity of the Year 2024 and today, Brian, chats to Andy about that, as well as Andy's personal story, which includes navigating many years of misdiagnosis, to getting the news of a double lung transplant.

This is one you do not want to miss.

Listen to Blocktalk on Spotify, Google, Apple, Amazon Music and YouTube.

Support the CPL Software team's Office-to-Office Walking Challenge

Find out more about Action for Pulmonary Fibrosis

About the Blocktalk podcast

The Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry.

About the Blocktalk podcast

The Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry.

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Clientcast Bitesize January 2024

Thu, 18 Jan 2024 15:00:00 GMT

Today's episode is an 8 minute segment from last week's Clientcast with Brian, Will and Tom from the CPL Software team.

Catch this shorter episode for clients of CPL to find out what we've been up to at HQ!

Enjoy the episode!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Clientcast January 2024

Wed, 17 Jan 2024 10:02:16 GMT

Welcome to the first Blocktalk podcast episode of 2024, with our regular feature for CPL clients.

Blocktalk is a podcast about the property management industry, for the property management industry and it's organised and produced by the CPL Software team who are software partners to property factors, housing assocations and block managers

Every quarter we ship an episode that's solely for our clients, to give an update on what we are doing at CPL HQ.

In this episode Brian, Will and Tom look back at 2023 and give an overview about what's coming in 2024.

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Best of 2023!

Wed, 13 Dec 2023 10:22:19 GMT

It's our annual best of episode where we gather together a short clip of every guest we've had on the podcast this year!

We've enjoyed every minute speaking to many industry leaders and voices about a whole range of topics and look forward to 2024.

00:48 Malcolm Perryman, TPI
02:38 Neale Bissett, PMC and PMAS
05:05 Ronald Dalley, James Gibb, PMAS Property Manager of the Year
07: 13 Hugh MacGregor, Cycling Scotland
10:03 Derek MacDonald, Newton Property Management
16:30 David Doran, Hacking & Paterson
20:03 David Reid, James Gibb
25:14 Audrey Murphy and Laura Bradley, Albyn Housing and Highland Residential
31:53 Callum Bruce, Macfie & Co
37:48 Andrew Bulmer, The Property Institute
43:44 Gary Dickson, SFHA
50:52 Thomas Beswick, CPL Software

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Best of 2023 - Customer Care in Property Factoring 2023

Tue, 28 Nov 2023 16:27:26 GMT

Welcome to the first in a 'Best of 2023' series of Blocktalk.

We've pulled together a few clips from the conversations we had with industry leaders about customer care in the industry.

You can catch up with any or all of the full episodes with:

Derek MacDonald
David Doran
David Reid
Callum Bruce
Laura Bradley and Audrey Murphy
Andrew Bulmer

Enjoy

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Best of 2023 - Recruitment in Property Factoring

Thu, 23 Nov 2023 10:14:55 GMT

Welcome to the first in a 'Best of 2023' series of Blocktalk.

We've pulled together a few clips from the conversations we had with industry leaders about recruitment in the industry.

You can catch up with any or all of the full episodes with:

Malcolm Perryman and Zoe Southwell
Derek MacDonald
David Doran
David Reid
Callum Bruce
Laura Bradley and Audrey Murphy
Andrew Bulmer

Enjoy!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Best of 2023 - Education & Awareness of Property Factoring

Tue, 14 Nov 2023 14:31:53 GMT

Welcome to the first in a 'Best of 2023' series of Blocktalk.

We've pulled together a few clips from the conversations we had with industry leaders about the need (or not!) to educate and create awareness of the role of property factors and the responsibility of property owners.

You can catch up with any or all of the full episodes with:

Derek MacDonald
David Doran
David Reid
Callum Bruce
Laura Bradley and Audrey Murphy
Andrew Bulmer

Enjoy!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Bitesize - The One with Thomas Beswick

Tue, 07 Nov 2023 13:00:00 GMT

It's the Blocktalk Bitesize espisod of the Blocktalk podcast with CPL Software's new Business Development Manager, Thomas Beswick, Tom.

Tom joined CPL in July, so we thought we'd take the opportunity to have him on as a guest so he can chat about what his role is, what it isn't (!), what you can expect when you speak to him, and we take a bit of time to get to know him a bit better too.

We hope you enjoy the short 8-minute segment from the full podcast!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Podcast with Thomas Beswick, CPL Software

Tue, 31 Oct 2023 15:29:03 GMT

Welcome to a new episode of the Blocktalk podcast with CPL Software's new Business Development Manager, Thomas Beswick, Tom.

Tom joined CPL in July, so we thought we'd take the opportunity to have him on as a guest so he can chat about what his role is, what it isn't (!), what you can expect when you speak to him, and we take a bit of time to get to know him a bit better too.

We hope you enjoy the episode!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Bitesize - Clientcast Sept 2023

Tue, 19 Sep 2023 08:00:00 GMT

Welcome to this week's Bitesize edition of the recent Blocktalk Clientcast with Brian, Will and Jaxx. This is a short 8-minute snippet from the full podcast.

In this episode we hear from Brian and Will talking about development updates and the podcast!

Enjoy the episode!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Clientcast September 2023

Tue, 12 Sep 2023 13:00:00 GMT

Welcome to our quarterly episode for CPL clients - the Blocktalk Clientcast.

In this episode Brian, Will, and Jaxx cover:

00:41 Team update
03:35 Development update
09:45 Conference attendance, come and chat to the team
12:19 Blockworx and AI
16:02 Blocktalk podcast

Enjoy the episode!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Bitesize With Gary Dickson

Tue, 05 Sep 2023 10:00:00 GMT

Blocktalk Bitesize is the short 8-minute segment from the latest Blocktalk podcast. This week we have a bitesize piece from Gary Dickson's podcast. In this bitesize piece Gary talks about the limited use of legacy software systems and how to scale up digital usage.

Gary Dickson is the Digital and Design Manager at the SFHA. Gary brings a wealth of experience and knowledge for housing associations who are shifting to automated, digital processes and this is an excellent conversation with lots of takeaways.

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blockworx Podcast with Gary Dickson, Digital and Design Manager, SFHA

Tue, 29 Aug 2023 15:00:00 GMT

Thank you for joining us for another episode of the Blocktalk podcast. In this episode we catch up with Gary Dickson who is the Digital and Design Manager at the SFHA.

Gary brings a wealth of experience and knowledge for housing associations who are shifting to automated, digital processes and this is an excellent conversation with lots of takeaways.

We hope you enjoy the episode, and please do reach out to Gary if you have any questions.

02:40 Can you tell us and the audience a bit about what you do at the SFHA?

07:47 The Digital Checkup online tool

13:55 The shift to digital and automation in the housing association sector

24:02 Where can housing associations begin or is there a roadmap to follow?

28:29 Do you have any best practice examples that you can share?

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Explores Customer Care with Andrew Bulmer, CEO The Property Institute

Tue, 22 Aug 2023 11:00:00 GMT

Welcome to the Blocktalk Podcast.

Today we have the third in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.

In this episode, Andrew Bulmer, CEO, The Property Institute discusses Customer Care in the industry.

It was brilliant to catch up with Andrew again, and we're sure you'll get many takeaways from this episode.

Catch up with Andrew's other two episodes covering Education/Awareness and Recruitment.

Blocktalk Explores episodes

1. Education/Awareness of the role of a property factor 💼
2. Recruitment
3. Customer Care 😀

Enjoy!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Explores Education/Awareness with Andrew Bulmer

Tue, 15 Aug 2023 13:00:00 GMT

Welcome to the Blocktalk Podcast. Today we have the first in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.

This week Andrew Bulmer, CEO of The Property Institute discusses Education/Awareness and Recruitment, in two separate episodes.

In this first episode, Andrew shares his views on Education and Awareness of what property factors do and the role of the owner in property maintenance.

Blocktalk Explores episodes

1. Education/Awareness of the role of a property factor 💼
2. Recruitment
3. Customer Care 😀

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Explores Recruitment with Andrew Bulmer

Tue, 15 Aug 2023 13:00:00 GMT

Welcome to the Blocktalk Podcast.

Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.

In this episode, Andrew Bulmer, CEO of The Property Institute discusses Recruitment in the industry.

Blocktalk Explores episodes

1. Education/Awareness of the role of a property factor 💼
2. Recruitment
3. Customer Care 😀

Enjoy!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Explores Customer Care with Audrey Murphy and Laura Bradley

Tue, 08 Aug 2023 09:00:00 GMT

Welcome to the Blocktalk Podcast.

Today we have the third in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.

In this episode, Audrey Murphy and Laura Bradley discuss Customer Care in the industry.

Catch up with Audrey and Laura's other two episodes covering Education/Awareness and Recruitment.

Blocktalk Explores episodes

1. Education/Awareness of the role of a property factor 💼
2. Recruitment
3. Customer Care 😀

Enjoy!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Explores Education/Awareness with Laura Bradley and Audrey Murphy

Tue, 01 Aug 2023 11:00:00 GMT

Welcome to the Blocktalk Podcast. Today we have the first in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.

This week Laura Bradley, Operations Manager at Highland Residential and Audrey Murphy, Interim Director of Governance & Business Improvement at Albyn Housing discuss Education/Awareness and Recruitment, in two separate episodes.

In this first episode Laura and Audrey discuss their views on Education and Awareness of what property factors do and the role of the owner in property maintenance.

Blocktalk Explores episodes

1. Education/Awareness of the role of a property factor 💼
2. Recruitment
3. Customer Care 😀

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Explores Recruitment with Audrey Murphy and Laura Bradley

Tue, 01 Aug 2023 11:00:00 GMT

Welcome to the Blocktalk Podcast.

Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.

In this episode, Audrey Murphy, Interim Director of Governance & Business Improvement at Albyn Housing and Laura Bradley Operations Manager at Highland Residential discuss Recruitment in the industry.

Blocktalk Explores episodes

1. Education/Awareness of the role of a property factor 💼
2. Recruitment
3. Customer Care 😀

Enjoy!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Explores Customer Care with Callum Bruce

Tue, 25 Jul 2023 08:00:00 GMT

Welcome to the Blocktalk Podcast.

Today we have the third in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.

In this episode, Callum Bruce discusses Customer Care in the industry.

Catch up with Callum's other two episodes covering Education/Awareness and Recruitment.

Blocktalk Explores episodes

1. Education/Awareness of the role of a property factor 💼
2. Recruitment
3. Customer Care 😀

Enjoy!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Explores Education/Awareness with Callum Bruce

Tue, 18 Jul 2023 11:00:00 GMT

Welcome to the Blocktalk Podcast. Today we have the first in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.

This week Callum Bruce, Director at MacFie & Co discusses Education/Awareness and Recruitment, in two separate episodes.

In this first episode Callum is discussing his views on Education and Awareness of what property factors do and the role of the owner in property maintenance.

Blocktalk Explores episodes

1. Education/Awareness of the role of a property factor 💼
2. Recruitment
3. Customer Care 😀

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Explores Recruitment with Callum Bruce

Tue, 18 Jul 2023 11:00:00 GMT

Welcome to the Blocktalk Podcast.

Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.

In this episode, Callum Bruce, Director at MacFie & Co discusses Recruitment in the industry.

Blocktalk Explores episodes

1. Education/Awareness of the role of a property factor 💼
2. Recruitment
3. Customer Care 😀

Enjoy!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Explores Customer Care with David Reid

Tue, 11 Jul 2023 10:00:00 GMT

Welcome to the Blocktalk Podcast.

Today we have the third in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.

In this episode, David Reid discusses Customer Care in the industry.

Catch up with last week's two episodes covering Education/Awareness and Recruitment.

Blocktalk Explores episodes

1. Education/Awareness of the role of a property factor 💼
2. Recruitment
3. Customer Care 😀

Enjoy!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Explores Education/Awareness with David Reid

Tue, 04 Jul 2023 08:00:00 GMT

Welcome to the Blocktalk Podcast. Today we have the first in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.

This week David Reid, CEO of James Gibb discusses Education/Awareness and Recruitment, in two separate episodes.

In this first episode David discusses his views on Education/Awareness about the role of a property factor within the industry.

Blocktalk Explores episodes

1. Education/Awareness of the role of a property factor 💼
2. Recruitment
3. Customer Care 😀

Enjoy

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Explores Recruitment with David Reid

Tue, 04 Jul 2023 08:00:00 GMT

Welcome to the Blocktalk Podcast.

Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.

In this episode David Reid, CEO James Gibb discusses Recruitment in the industry.

Blocktalk Explores episodes

1. Education/Awareness of the role of a property factor 💼
2. Recruitment
3. Customer Care 😀

Enjoy!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Clientcast June 2023

Tue, 20 Jun 2023 11:00:00 GMT

Welcome to our quarterly episode for CPL clients - the Blocktalk Clientcast.

In this episode Brian, Will, Crawford and Jaxx cover:

02:00 Last Quarter Update
03:52 Team news
06:25 CPL developments
08:54 Housing Associations
11:07 CPL 3.0 update
20:50 Blocktalk podcast, recent conversations and upcoming

Enjoy the episode!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Explores Customer Care with David Doran

Tue, 06 Jun 2023 08:00:00 GMT

Welcome to the Blocktalk Podcast.

Today we have the third in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.

In this episode David Doran discusses Customer Care in the industry.

Catch up with last week's two episodes covering Education/Awareness and Recruitment.

Blocktalk Explores episodes

1. Education/Awareness of the role of a property factor 💼
2. Recruitment
3. Customer Care 😀

Enjoy!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Explores Education/Awareness with David Doran

Tue, 06 Jun 2023 08:00:00 GMT

Welcome to the Blocktalk Podcast.

Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.

In this episode David Doran discusses Recruitment in the industry.

Blocktalk Explores episodes

1. Education/Awareness of the role of a property factor 💼
2. Recruitment
3. Customer Care 😀

Enjoy!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Explores Recruitment with David Doran

Tue, 06 Jun 2023 08:00:00 GMT

Welcome to the Blocktalk Podcast.

Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.

In this episode David Doran discusses Recruitment in the industry.

Blocktalk Explores episodes

1. Education/Awareness of the role of a property factor 💼
2. Recruitment
3. Customer Care 😀

Enjoy!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Explores Customer Care with Derek MacDonald

Wed, 31 May 2023 10:55:55 GMT

Welcome to the Blocktalk Podcast.

Today we have the third in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.

In this episode Derek MacDonald discusses Customer Care in the industry.

Catch up with last week's two episodes covering Education/Awareness and Recruitment.

Blocktalk Explores episodes

1. Education/Awareness of the role of a property factor 💼
2. Recruitment
3. Customer Care 😀

Enjoy!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Explores Recruitment with Derek MacDonald

Thu, 25 May 2023 10:00:00 GMT

Welcome to the Blocktalk Podcast.

Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.

In this episode Derek MacDonald discusses Recruitment in the industry.

Blocktalk Explores episodes

1. Education/Awareness of the role of a property factor 💼
2. Recruitment
3. Customer Care 😀

Enjoy!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Explores Education/Awareness with Derek Macdonald

Tue, 23 May 2023 12:00:00 GMT

Welcome to the Blocktalk Podcast. Today we have the first in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges.

This week you can listen to our first guest Derek MacDonald discuss Education/Awareness and Recruitment, in two separate episodes.

In this first episode Derek discusses his views on Education/Awareness about the role of a property factor within the industry.

Blocktalk Explores episodes

1. Education/Awareness of the role of a property factor 💼
2. Recruitment
3. Customer Care 😀

Enjoy

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

S2 Ep 4 with Ronald Dalley, PMAS 2023 Property Manager of the Year Award Winner

Tue, 09 May 2023 15:11:54 GMT

Thank you for joining us for another new episode of the Blocktalk podcast. Today we are delighted to be joined by Property Manager of the Year winner, at the recent PMAS Awards in March, Ronald Dalley. Ronald is Senior Development Manager at James Gibb. Ronald has been with James Gibb for over 3 years now, being promoted to senior development manager just over a year ago.

We hope you enjoy the episode!

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Bitesize - The One With Ronald Dalley

Tue, 09 May 2023 15:00:00 GMT

Blocktalk Bitesize is the short 8-minute segment from latest Blocktalk podcast. This week we have a bitesize piece from Ronald Dalley's podcast.

Ronald is this year's winner of the PMAS Award for Property Manager of the Year Award and is Senior Development Manager at James Gibb. Ronald has been with James Gibb for over 3 years now, being promoted to senior development manager just over a year ago.

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Bitesize - The One with Hugh Macgregor

Tue, 02 May 2023 07:00:00 GMT

Blocktalk Bitesize is the short 8-minute segment from latest Blocktalk podcast. This week, listen to a snippet from the one with Hugh Macgregor, Development Officer Social Housing at Cycling Scotland.

Hugh manages the Social Housing Partnership Fund at Cycling Scotland, which provides support to registered social landlords to improve walking and cycling facilities. Hugh facilitated a workshop at the SFHA Scottish Factoring Network Conference back in December, and we are delighted to have the opportunity to speak with him today.

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

S2 Ep 3 with Hugh Macgregor, Cycling Scotland

Tue, 25 Apr 2023 14:00:00 GMT

We're back after a short hiatus!

In this new episode our guest is Hugh Macgregor, who is the Development Officer Social Housing at Cycling Scotland. Hugh manages the Social Housing Partnership Fund at Cycling Scotland, which provides support to registered social landlords to improve walking and cycling facilities. Hugh facilitated a workshop at the SFHA Scottish Factoring Network Conference back in December, and we are delighted to have the opportunity to speak with him today.

https://www.cycling.scot/

Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn

Blocktalk Bitesize - The one with the Clientcast Mar 2023

Tue, 21 Mar 2023 16:00:00 GMT

Welcome to a new season of the Blocktalk podcast, and this week's Blocktalk Bitesize, which is an 8-minute section taken from the full podcast.

In this short episode you will hear a section from the Clientcast, an episode dedicated to an update for CPL clients.

We hope you enjoy the episode, and if you have any questions, or comments, please do reach out to us.

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Clientcast March 2023

Tue, 14 Mar 2023 13:57:14 GMT

Welcome to our regular quarterly Clientcast episode of the Blocktalk podcast with Brian, Will, Crawford, and Jaxx giving our clients an update on what's happening at CPL HQ.

Timestamps:

1:54 CPL news
5:34 CPL 2.0
6:42 CPL 3.0
9:19 Housing Associations
11:58 Blockworx update
15:30 Blocktalk podcast

We hope you enjoy the episode, and we welcome any questions!

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Blocktalk Bitesize - The One with Neale Bisset

Tue, 07 Mar 2023 13:25:57 GMT

Welcome to a new season of the Blocktalk podcast, and this week's Blocktalk Bitesize, which is an 8-minute section taken from the full podcast.

In this episode we're joined by Neale Bisset, and we've chosen the part of the podcast where Neale discusses the new Property Institute's Diploma, developed by professionals in Scotland, for Scotland; recruitment in the industry; mental health in the industry; owner responsibility education and awareness and what PMC is doing.

We hope you enjoy the episode, and if you have any questions, or comments, please do reach out to us.

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S2 Ep 2 with Neale Bisset, Co-owner and Chairman, PMC Property Management and Lettings

Tue, 28 Feb 2023 16:33:40 GMT

On this week's Blocktalk Podcast, we're delighted to be joined by Neale Bisset, Co-owner and Chairman of PMC Property Management and Lettings.

Brian chats to Neale about all things property management including a new Diploma for Scotland, via The Property Institute, the PMAS Conference, and owner's associations.

3:15 Qualification
4:04 Management buyout
7:26 Mental health in the industry
8:02 Owners' associations
11:46 Biggest change since working in the industry
13:57 Most important aspect of property management now
17:32 Future of property management

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Blocktalk Bitesize - The One About Recruitment

Tue, 21 Feb 2023 08:00:00 GMT

Welcome to a new season of the Blocktalk podcast, and this week's Blocktalk Bitesize, which is an 8-minute section taken from the full podcast.

In this episode we're joined by Malcolm Perryman, Commercial Manager at The Property Institute, and Zoe Southwell, Senior Management at Block Recruit to talk about the challenges facing the industry around recruitment.

We hope you enjoy the episode, and if you have any questions, or comments, please do reach out to us.

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S2 Ep1 Recruitment challenges facing the property management industry

Tue, 07 Feb 2023 11:00:00 GMT

Welcome to a new season of the Blocktalk podcast.

In this episode we're joined by Malcolm Perryman, Commerical Manager at The Property Institute, and Zoe Southwell, Senior Management at Block Recruit to talk about the challenges facing the industry around recruitment.

We hope you enjoy the episode, and if you have any questions, or comments, please do reach out to us.

Timestamp
1:58 Background research - who is working in the industry?
6:29 Background research - what are the recruitment problems?
10:52 Leaving to work for companies who offer what they want
11:29 Flexible working
13:59 Wants v what is being offered
15:41 Four-day week
17:39 Opinion v data
19:31 Ambition and progress
23:18 How to create change?
27:53 Evolution of recruitment and expectations
29:35 Solutions for successful recruitment
32:46 NLP

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A Year of Blocktalk 2022

Mon, 19 Dec 2022 14:00:00 GMT

🎙️2️⃣0️⃣2️⃣2️⃣ A Year of Blocktalk 🎙️

A MASSIVE thank you to all of our guests who joined us on the Blocktalk podcast in 2022! Our first full calendar year and what a year it was!

🎙️We started the year with some health and wellbeing, and went on to have conversations about leadership, cladding remediation, sustainability, owners associations, training, and much more.

We've put together a collection of snippets, and if there's anything you missed, you can go back and listen on Spotify, Apple, Google and YouTube.

🎧Thanks also to all of our listeners - we've smashed 2000 downloads and we've already got more fantastic guests lined up for 2023! We're back with a new episode to kick off the new year, on the 11th January.

Enjoy the 20 minute 'best of' Blocktalk 2022 on Spotify, Apple, Google and YouTube.

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Blocktalk Bitesize - The one with Kyle Murtagh

Tue, 13 Dec 2022 10:00:00 GMT

Welcome to the last Blocktalk Bitesize of 2022!

It's a short 8-minute piece from Kyle Murtagh's podcast.

Kyle is a presentation skills speaker. In 2020, Kyle created and published a book, 'The 5 Pillars of Effective Public Speaking' which received outstanding reviews. And in 2021, he went on to become the European Champion of Public Speaking and competed in the World Finals. Today we’re going to chat with Kyle about how his skills translate to the office, working with the public, and dealing with challenging and difficult conversations.

Find out more
https://www.confidencebydesign.co.uk/

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Kyle Murtagh, Public Speaking Champion and Founder Confidence by Design

Tue, 06 Dec 2022 09:00:00 GMT

Welcome to our last Blocktalk podcast of 2022!

And we've got a good one for you, as we have a guest who can give you the tools to be and to feel much more confident when speaking to clients, suppliers, colleagues, and the managers and Directors when you are presenting to your teams.

Kyle is a presentation skills speaker. In 2020, Kyle created and published a book, 'The 5 Pillars of Effective Public Speaking' which received outstanding reviews. And in 2021, he went on to became the European Champion of Public Speaking and competed in the World Finals. Today we’re going to chat to Kyle about how his skills translate to the office, working with the public, and dealing with challenging and difficult conversations.

https://www.confidencebydesign.co.uk/

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Blocktalk Bitesize - the one with the Clientcast Nov 22

Thu, 01 Dec 2022 09:40:54 GMT

It's the Blocktalk Bitesize episode from the latest Clientcast.

In this 8-minute chunk from the full episode, you'll hear from Will, our Technical Director, about some upgrades we're making.

Enjoy!

Any questions, please do get in touch.

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Clientcast November 2022

Tue, 22 Nov 2022 11:00:00 GMT

Welcome to our regular quarterly Clientcast episode of the Blocktalk podcast with Brian, Will, Crawford, and Jaxx giving our clients an update on what's happening at CPL HQ.

Timestamps:

1:05 PMAS conference
2:53 CPL Team ConferenceTeam news
6:32 Equal Business Stature
11:58 CPL 2.0 and the new update process and 3.0
21:57 Housing Associations
33:57 Blockworx update
42:12 Blocktalk podcast

We hope you enjoy the episode, and we welcome any questions!

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Blocktalk Bitesize - The One with Ross Watt, MD North Scotland, Newton Property Management

Tue, 15 Nov 2022 10:00:00 GMT

Welcome to this 8-minute snippet from the recent Blocktalk episode with Ross Watt, MD North Scotland, at Newton Property Management.

These 8-minute Bitesize episodes give you a little taster of what we're talking about on the full episodes.

We hope you enjoy!

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Ross Watt, MD North Scotland, Newton Property Management

Tue, 08 Nov 2022 10:00:00 GMT

Welcome to another episode of the Blocktalk Podcast!

We're delighted to chat to Ross Watt, who is Managing Director for North Scotland at Newton Property Management.

We cover a range of topics, including the differences between the North and Central belt, his challenges, and what property management looks like for him.

We hope you enjoy the episode.

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Blocktalk Bitesize - the one with Brian Welsh WE TALK: Leadership

Tue, 01 Nov 2022 09:00:00 GMT

In this week's Blocktalk Bitesize, catch a bit of the latest chat covering Leadership with Brian Welsh, MD CPL Software, Blockwork, and INSPCT.

Brian is a software business leader, Clifton Strengths coach, and dad to Arthur.

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Brian Welsh, MD CPL Software, WE TALK: Leadership Series

Tue, 25 Oct 2022 11:00:00 GMT

Welcome to another episode of the Blocktalk episode, and this week we are turning the tables on the host, Brian Welsh, who is MD of CPL Software, who produces this show.

Brian is talking about Leadership, his leadership style, Clifton Strengths, Equal Business Stature, his favourite books, what he'd call a book about leadership if he wrote one, and more!

It's a colourful episode, and we hope you enjoy it!

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Blocktalk Bitesize - the one with the Round Table Discussion on Cladding

Thu, 13 Oct 2022 10:00:00 GMT

Blocktalk Bitesize is an 8-minute piece from the recent Blocktalk Podcast.

This week's Bitesize is with Chris Ashurst, David Reid, and Hardip Devsi talking about the ongoing Cladding Remediation.

You can listen to the full episode which was published last week.

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Special Round Table Episode - Cladding Remediation

Tue, 11 Oct 2022 15:50:24 GMT

Welcome to a special edition of the Blocktalk podcast, which is our first round table discussion. Today we are delighted to welcome Hardip Devsi, David Reid and Chris Ashurst to talk about the ongoing cladding remediation.

This is an informative discussion that we hope you find useful, and one that is worth sharing with homeowners, landlords and tenants.

The podcast covers:

Views on progress with cladding remediation?

The Single Building Assessment pilot has been completed - Chris, David and Hardip provide perspectives on this and what this year will mean for people in buildings affected.

Is enough being done to help everyone involved in this process?

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Blocktalk Bitesize -the one with Dr Nigel Glen

Tue, 04 Oct 2022 15:55:48 GMT

A small snippet from our chat with Dr Nigel Glen on the recent Blocktalk Podcast.

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Nigel Glen, Executive Chair, The Property Institute

Tue, 27 Sep 2022 15:22:59 GMT

It's been a year since we launched the first-ever Blocktalk podcast, and to mark the occasion, we are delighted to have back our very first guest, Dr Nigel Glen, now Executive Chair of the newly created Property Institute.

Another insightful and informative episode with Nigel, who talks about his new position and responsibilities, including 'Net Zero'.

We hope you enjoy the episode!

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Blocktalk Bitesize - The one with EV Charging

Wed, 21 Sep 2022 12:00:00 GMT

On this latest Blocktalk Bitesize episode we have an 8-minute snippet from the Round Table discussion with Alan Draper and Derek McDonald - both pioneers in the subject of EV Charging in the property management industry.

Listen to Bitesize, and you can catch the full episode, which went live last week!

Enjoy.

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EV Charging with Alan Draper, EV Solutions and Derek McDonald, Newton Property Management

Tue, 13 Sep 2022 08:00:00 GMT

Welcome to another episode of the Blocktalk Podcast, and on this edition we have the pleasure of chatting to two industry leaders in the area of EV Charging.

We caught up with both Derk McDonald, Joint MD at Newton Property Management who has been a pioneer in Scotland in the installation of EV Charging units across their portfolio, and Alan Draper, Technical Director at EV Solutions.

This is an interesting, and much-needed discussion on this highly topical and future-thinking subject.

We hope you find it useful, and if you have any questions for Derek or Alan, you can get in touch with them via their websites

https://evsolutionsgroup.co.uk/about
https://newtonproperty.co.uk/contact/

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Clientcast Bitesize

Wed, 07 Sep 2022 15:00:00 GMT

A short 8 minutes from the recent Clientcast episode of the Blocktalk podcast, with Brian, Will, Crawford and Jaxx.

We've got:

Team news and promotions, and welcomes
CPL new release
Blockworx updates
Upcoming PMAS conference
Blocktalk podcast, recent conversations, and upcoming

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CPL Clientcast September

Tue, 30 Aug 2022 14:24:39 GMT

In this special edition, we have another CPL clientcast for our clients to update you on what is going on in the business.

Join Brian, Will, Crawford and Jaxx for some team news, development news, Blockworx, PMAS Conference and Blocktalk updates.

Enjoy the episode!

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Blocktalk Bitesize - the one with Joe Tallon

Tue, 23 Aug 2022 08:00:00 GMT

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Joe Tallon, Partnership Manager, Blink Payments

Tue, 16 Aug 2022 13:57:46 GMT

Welcome to another new episode of the Blocktalk podcast, and this week we are talking payments with Joe Tallon, Partnership Manager, Blink Payments.

Joe chats about the world of automated payments, including fraud, the benefits of Blink payments for property management companies, and what makes Blink different.

Another excellent episode that we hope you enjoy.

blinkpayments

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Blocktalk Bitesize - the one with Bryan McManus

Tue, 09 Aug 2022 09:00:00 GMT

A new feature of the Blocktalk podcast - Blocktalk Bitesize! Bitesize 8-minute chunks to give you a little taste of the latest Blocktalk episode...

On this latest episode we caught up with Bryan McManus, Executive Director at Speirs Gumley and one question we asked him was,

"A topic that keeps coming up, and so we’d like to get your view, is the need to educate flat buyers and flat owners what their responsibilities are and on the role of property factors – do you agree and if so, what needs to happen?"

This is his response...

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Bryan McManus, Executive Director, Speirs Gumley

Tue, 02 Aug 2022 09:00:00 GMT

Welcome to another new episode of the Blocktalk podcast. Today Brian chatted to Bryan McManus, Executive Director of Speirs Gumley.

Bryan talked about his wealth of experience gained within the industry, his thoughts on owners' associations, and those photos on the Speirs Gumley About Us page!

We hope you enjoy the podcast!

www.speirsgumley.com

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#34 with Andrew Bulmer, CEO The Property Institute

Tue, 19 Jul 2022 12:57:39 GMT

Welcome to another episode of the Blocktalk Podcast, and we are joined by a very special guest, Andrew Bulmer, CEO The Property Institute.

We were delighted to get the opportunity to speak with Andrew about the ongoing cladding remediation, qualifications and training in the industry, the merger, mental health and more.

It's an informative and interesting episode and we're sure you'll enjoy it.

https://www.irpm.org.uk/

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#33 with David Reid, CEO James Gibb Residential, for our Leadership Series

Tue, 05 Jul 2022 14:15:48 GMT

Welcome to another episode of the Blocktalk podcast and we're joined again by David Reid, CEO, James Gibb Residential.

In this episode, David is joining us for our Leadership series of podcast conversations. David talks about his wealth of experience from his days in football, through to where he is now.

Expect some great insights from a knowledgeable and well-respected leader in the industry.

Enjoy the episode!

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#32 with Aimee Konieczny, Head of Client Relationships, Indigo Swan

Tue, 21 Jun 2022 14:40:09 GMT

On this episode of the Blocktalk podcast, we catch up with Indigo Swan's, Aimee Konieczny, Head of Client Relationships.

Aimee chats about all things energy, in particular, energy contracts for the property management industry.

This is a fascinating chat with a woman who is very passionate about what she does.

We hope you enjoy the episode.

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#31 with Lorraine MacDonald, Owner Speirs Gumley, part of our Leadership series

Wed, 08 Jun 2022 11:00:00 GMT

In this episode of the Blocktalk podcast, as part of our We Talk: Leadership series we’re chatting to Lorraine MacDonald, who is a previous guest on the podcast. Lorraine is the owner of Speirs Gumley and she has worked in the industry since the 80's so she has seen, and learned a lot on her journey to where she is now.

We hope you enjoy this Leadership focused episode.

In the episode, Lorraine talks about the book, "Who Moved My Cheese" by Dr Spencer Johnson, the only leadership-style book she has ever 'read', that she 'accidentally' came across whilst visiting friends.

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#30 with David Leese, Service Delivery and Performance at James Gibb Residential

Tue, 31 May 2022 15:00:00 GMT

Welcome to the 30th episode of the Blocktalk podcast! In this episode we're chatting with David Leese, Service Delivery and Performance Director at James Gibb Residential.

David previously held positions within the NHS, before joining James Gibb in January 2021. He is a non-exec director at the Beatson Cancer Charity.

We hope you enjoy this episode!

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#29 The CPL Clientcast May 2022 with Brian, Crawford and Jaxx

Tue, 24 May 2022 13:31:55 GMT

Welcome to another episode of the Blocktalk podcast and it's the second 'Clientcast' - a quick 20 minute podcast update from Brian, Crawford, and Jaxx for CPL clients.

In this episode we've got:

- Team news including the latest duck update
- Mental health awareness month
- Indigo Swan bike ride support
- Development updates
- The Blocktalk Podcast update and info

Grab a cuppa, have a listen and f you have any questions, please don't hesitate to get in touch with us.

Contact info
crawford.burns@cplsoftware.com
marketing@cplsoftware.com

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#28 with Chris Ashurst, Founder High Rise Scotland Action Group

Tue, 17 May 2022 14:00:00 GMT

Today we are delighted to be joined by Chris Ashurst, Founder of the High-Rise Scotland Acton Group, which was formed in June 2020 to offer a forum for owners’ associations, owners and residents of high-rise developments in Scotland, to facilitate communication with government and other relevant bodies. Chris retired in 2007, following 20 years with Mazars where he was Head of London Corporate Recovery & Insolvency Services.

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#27 with Ashley Clancy, Senior Loss Adjuster, QuestGates

Tue, 10 May 2022 14:00:00 GMT

Welcome to a new episode of the Blocktalk podcast. Today we are joined by Ashley Clancy, Senior Loss Adjuster at QuestGates. Ashley has worked for Questgates since 2018, taking up her post in the Property Division with 15 years of experience already under her belt.

Ashley gives us an insight into the loss adjustment process.

https://www.questgates.co.uk/

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#26 with James Groves, Indigo Swan, part of our Leadership Series

Wed, 27 Apr 2022 10:00:00 GMT

Welcome to the 26th episode of the Blocktalk Podcast, the podcast about the property management industry, for the property management industry.

In this episode We Talk: leadership with James Groves, MD, Indigo Swan. You will hear and feel James's passion for leadership and how they do things at Indigo Swan. This is the first in our Leadership series for the property management industry.

We asked James what his favourite leadership book is - Radical Candor by Kim Scott. You can check it out https://www.radicalcandor.com/

Watch James' TedX Talk on YouTube

We hope you enjoy the episode.

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#25 with Zuzana Klaskova, Learning and Development Manager, The Property Institute

Tue, 19 Apr 2022 08:00:00 GMT

Welcome to the 25th episode of the Blocktalk Podcast, the podcast about the property management industry, for the property management industry.

In this episode We Talk: training and professional development with Zuzuna Klaskova who is the Training and Implementation Manager at The Property Institute (formerly the IRPM and ARMA).

Prior to the merger, Zuzana was the Training and Events Administrator for the IRPM, and before this, she worked in property roles as an Estate Manager and Property Manager.

Zuzana talks about training and qualifications for the industry, the new Scottish Property Factoring course and what she believes are the most important qualities for a property manager to have.

We hope you enjoy the episode.

https://irpm.org.uk/qualifications-and-training/

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#24 with Mike Heffron, CEO at Under One Roof

Wed, 13 Apr 2022 13:00:00 GMT

In this episode of the Blocktalk Podcast, we have the pleasure of chatting to Mike Heffron, the Chief Executive of Under One Roof Scotland. Mike has previously held a variety of posts in communications, including Policy and Public Affairs Officer with the National Union of Students. He spent some time in Australia, returning to Scotland in 2018 where he took up a role at Clan Childlaw Limited as Operations Manager. He joined Under One Roof Scotland in April 2021.

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#23 with Nic Mayall, President of the Property Managers Association Scotland

Wed, 06 Apr 2022 13:00:00 GMT

Welcome to another episode of the Blocktalk Podcast - the podcast about the property management industry, by the property management industry.

Today we have the pleasure of talking to Nic Mayall who is President of the Property Managers Association Scotland. Nic has served as President of the PMAS since March 2021. He has been in the property management industry sine 2006 when he joined Ross & Liddell. He joined James Gibb as Operations Director in 2012 where he is now Executive Director (Operational Delivery).

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#22 with Paula Robertson, Branch Manager and Property Manager, Trinity Factors

Tue, 29 Mar 2022 12:03:31 GMT

In this episode of the Blocktalk Podcast, we are delighted to be joined by Paula Robertson, the first-ever winner of the title of Property Manager of the Year which was awarded at the PMAS Dinner and inaugural Excellence Awards on Friday March 11th. Paula is a Branch and Property Manager at Trinity Factors (Aberdeen) where she has worked for almost 3 years. Prior to this she worked her way to a senior property manager at James Gibb.

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#21 with Karen-Ann McSwiggan, Training and Implementation Manager, CPL Software

Tue, 15 Mar 2022 13:43:35 GMT

Welcome to another episode of the Blocktalk Podcast. Today we are talking to Karen-Ann, CPL Software’s Implementation and Training Manager. Karen-Ann has been working in the industry since she joined CPL in 2019. Her background is in teaching and education consultancy, and as well as teaching she held a position as a Senior Education Consultant in the Scottish Schools Digital Network.

Karen-Ann joins us as part of our International Women's Day 2022 series.

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#20 with Annie Flint, Author and Co-Founder, Under One Roof Scotland

Tue, 08 Mar 2022 12:40:53 GMT

It’s International Women’s Day today, March 8th, so we're celebrating by speaking to women in Property Management.

In this episode of the Blocktalk podcast we have the pleasure of chatting to Annie Flint, Author and Co-Founder of Under One Roof, a not-for-profit that offers impartial advice on repairs and maintenance for flat owners in Scotland. She has worked for Glasgow City Council and the Tenant Participation Advisory Service and she is now semi-retired.

This is a highly informative chat as Annie shares her wealth of experience gathered over the last 30+ years campaigning for and being an advocate and voice for tenants and owners of tenements and flats.

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#19 with Jacqueline Borthwick, Financial Programmes Director, James Gibb Residential

Tue, 01 Mar 2022 10:39:21 GMT

Welcome to the nineteenth episode of the Blocktalk podcast.

It’s International Women’s Day on March 8th, so we're kicking off this month speaking to women in Property Management.

This week we're talking to Jacqueline Borthwick, Finance Programmes Director at James Gibb Residential Factors. Jacqueline is a member of the PMAS Board, and is a Chartered Management Accountant. She studied Architecture at the University of Strathclyde and she has worked in the industry for 14 years.

We hope you enjoy the episode!

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#18 CPL News Chat with Brian, Crawford and Jaxx

Tue, 15 Feb 2022 14:17:16 GMT

In this episode of the Blocktalk podcast, we're changing it up a little, as we have Brian, Crawford and Jaxx chatting about what's happening in the world of CPL Software, Blockworx and INSPCT.

This is a great episode for clients who want to know about developments, team news, webinars, and other useful information for you and your team.

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#17 with David Reid, James Gibb Residential Factors

Tue, 08 Feb 2022 12:34:37 GMT

Welcome to another edition of the Blocktalk podcast. This week we're chatting to David Reid, who is currently Deputy Chief Executive of James Gibb Residential Factors, transitioning to CEO in April 2022.

David has been in the industry since 1999 and he started his own company – Life Property Management in 2003. which was the fastest organically grown property management in the history of Scottish factoring. Now, David tells us, James Gibb is the fastest organic and manufactured growth company in Scotland. He joined the PMAS in 2012 and, today, is their Immediate Past President.

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#16 with Grace Taylor, Director Incorporate Massage

Tue, 25 Jan 2022 15:00:00 GMT

Thanks for joining us for another episode of the Blocktalk podcast.

This week, it's the final episode in our Health and Wellbeing series and we’re chatting to someone who’s been a regular visitor to our office for some time now.

Grace Taylor is the founder and Director of Incorporate Massage. Grace has been bringing the wonders and benefits of massage to our office as her business offers people the chance to relax and take time out of their busy work schedule. I booked Grace to come into the office in 2018 and we got her back in to our Glasgow office as soon as we could this year.

Enjoy the episode and if you would like to ask Grace questions you can connect with her on LinkedIn or visit her website.

Connect with Grace on LinkedIn
Contact Grace on her website

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#15 with Gavin Percy, Balancing Edges

Thu, 20 Jan 2022 09:00:00 GMT

Welcome to another Blocktalk Podcast and the third episode in our Health and Wellbeing series. Last week we caught up with Malcolm Perryman, Commercial Manager at the Institute of Residential Property Managers about poor mental health in the property management industry. This week, we speak to someone who is able to help manage our mental health.

In this episode, we are joined by a qualified mental health First Aid Trainer to help you manage your mind in 2022. Gavin Percy, is a trainer and Managing Director of Balancing Edges.

Following some mental health issues close to him, Gavin decided to specialise in mental health first aid training to improve attitudes to mental health in the workplace. His training leads to improved morale, loyalty, productivity, and employee wellbeing.

Gavin mentions a few resources during the podcast:

Steven and Farmer Report - https://www.mind.org.uk/news-campaigns/legal-news/legal-newsletter-december-2017/thriving-at-work-the-stevensonfarmer-review-of-mental-health-and-employers/

NHS 5 Ways to Wellbeing - https://www.nhs.uk/mental-health/self-help/guides-tools-and-activities/five-steps-to-mental-wellbeing/

https://www.mentalhealthatwork.org.uk

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#14 with Malcolm Perryman, IRPM

Thu, 13 Jan 2022 16:00:00 GMT

In this episode of the Blocktalk podcast we chat to Malcolm Perryman, Commerical Manager at IRPM. Malcolm was instrumental in leading the research into mental health in the property management sector and the subsequent publication of their in-depth Industry Wellbeing Survey Report in 2021 alongside ARMA. Malcolm has been with the IRPM for almost two years now and prior to this was an Affinity and Sponsorship Manager at the RICS.

This episode provides some very useful insight into mental health and wellbeing for you and your team and what positive changes have, and are being, put in place to help improve mental health, and in turn, the working lives of those in the industry.

Find out more about the IRPM's Wellbeing Survey Report
Become a member of the IRPM

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#13 with Ross Park, The FLY Project

Tue, 11 Jan 2022 09:00:00 GMT

We kick off the Blocktalk podcast in 2022 with our Health and Wellbeing series.

In this first episode, we have an influential and knowledgeable coach and business owner to share his expertise and help motivate you to improve your health and fitness in 2022. Ross Park is owner of The FLY Project gym in Glasgow. Ross has over 20 years of experience in the fitness industry and is the brains behind the FLY Project’s unique programming.

Over the years Ross has organised several, high-profile fitness events to encourage more people to try out their unique training programme, which has helped place the FLY Project firmly on the map as one of Glasgow’s top places to train and get fit.

If Ross has struck a chord with you, and you'd like to speak to him about your health and fitness, visit fly.fit , email him hi@fly.fit , or get him on his mobile, 07972 609 769.

Follow The Fly Project on Instagram.

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#12 with Brian Welsh, CPL Software

Tue, 04 Jan 2022 10:00:00 GMT

Welcome to the first Blocktalk podcast of 2022, and for this episode it’s me Jaxx Bruce who will be hosting this special episode. We’d like to thank all of our guests and listeners who joined us in 2021 and before we kick off our health and wellness series, we’re catching up with our MD Brian Welsh.

Brian is MD of CPL Software, Blockworx and INSPCT and is the Chairman of another software company Insight Legal. Brian is a certified Gallup Strengths coach and he is the usual host of the Blocktalk podcast and has a cute Golden Labradoodle called Arthur.

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#11 with David Doran, Hacking and Paterson Management Services

Tue, 07 Dec 2021 10:50:29 GMT

Welcome to the eleventh episode of the Blocktalk podcast with David Doran, MD of Hacking and Paterson Management Services.

In this episode we talk to David about his time in the industry and in particular the unusual start to his position as MD with the business. David talks about sustainability within the industry, the challenges and solutions that might be needed and he also talks about what he thinks the future of property factoring looks like over the next five to ten years.

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#10 with Oliver Hill, Hill Coaching Company

Tue, 30 Nov 2021 13:18:54 GMT

Welcome to the Blocktalk podcast with Oliver Hill, Coach at Hill Coaching Company.

In this episode, Oliver shares his favourite books for leaders and for motivation. He also talks about business coaching and the benefits of it.

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#9 with Crawford Burns, CPL Software

Thu, 18 Nov 2021 13:00:00 GMT

Welcome to the ninth Blocktalk episode with our very own Crawford Burns, Commercial Manager at CPL Software.

Crawford talks about his time at CPL, what he has learned and shares his love for Munro bagging!

This episode was recorded in September.

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#8 with Lorraine MacDonald, Speirs Gumley

Tue, 16 Nov 2021 14:02:50 GMT

Welcome to Episode 8 of the Blocktalk podcast. In this episode we chat to Lorraine MacDonald, owner at Speirs Gumley.

Lorraine has worked in the property management industry for 42 years, and is one of the few women in the industry to take ownership of the business she worked for. She took over at Speirs Gumley in 2013 and has shaped the business it is today.

Listen to Lorraine talk to us about her time in the industry, what the challenges are in the industry and what she believes is the most important aspect of property management now and in the future.

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#7 with Derek MacDonald, Newton Property Management

Thu, 04 Nov 2021 17:00:00 GMT

Welcome to the Blocktalk Podcast - the podcast for the property management industry. In this episode, we chat with Derek MacDonald, Joint Managing Director at Newton Property Management.

Derek has been a pioneer of EV charging in Scotland, working with partners to deliver charging points throughout their portfolio. Derek chats about the work they are doing there and what he thinks the future holds for property management and the route to sustainability.

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#6 with Will McIlmoyle, CPL Software

Tue, 02 Nov 2021 16:00:00 GMT

Welcome to episode 6 of the Blocktalk podcast with our very own, Will McIlmoye, IT Director at CPL Software. In this episode Will talks about the future for the digital world in property management, what he's learned during the 10+ years with the business and what he would do if he ruled the world for a day.

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#5 with Chris Reeve, Reeve Social Media

Tue, 12 Oct 2021 14:00:00 GMT

Welcome to the fifth Blocktalk Podcast with guest Chris Reeve, MD OF Reeve Social Media. In this episode, Chris chats to Brian about how to handle negativity and complaints on social and he gives some ideas on how to engage your followers.

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#3 with Christian Bruce (Part 1), Redpath Bruce

Tue, 28 Sep 2021 16:00:00 GMT

In the first of this two-part podcast episode, we speak to Christian Bruce, Partner at Redpath Bruce. Christian had a lot to say and we enjoyed chatting to him. In this first part Christian talks about his experience of the pandemic, striking a work/life balance, and what he looks for in the ideal Redpath Bruce person. So enjoy Part 1 and look out for Part 2 next!

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#4 with Christian Bruce (Part 2), Redpath Bruce

Tue, 28 Sep 2021 16:00:00 GMT

Welcome to Episode 4 of the Blocktalk podcast. This is the second part of a two-part episode with Christian Bruce, Partner at Redpath Bruce. In this episode, Christian talks to us about the Better Lives Programme, his most interesting project to date, and he answers our 3 quirky questions. We hope you enjoy the episode.

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#2 with James Groves, Indigo Swan

Tue, 28 Sep 2021 15:00:00 GMT

In this episode Brian chats to James Grove, MD of Indigo Swan. James talks to us about his experiences within the property management industry as an energy broker, about the importance of sustainability and he tells us what he'd do if he ruled the world for a day.

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Launch clip

Tue, 28 Sep 2021 09:49:55 GMT

Why listen to Blocktalk short clip.

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#1 with Dr Nigel Glen, ARMA

Thu, 23 Sep 2021 11:00:00 GMT

In this episode, Brian Welsh, (MD CPL Software, Blockworx, INSPCT), speaks to Dr. Nigel Glen, CEO of ARMA (Association of Residential Property Managers).

Nigel tells us about his role as CEO, his short time at the World Wildlife Fund for Nature, and he tells us what he would do if he was in charge of the world for a day.

This is a quick 22-minute chat and we hope you enjoy it!

Have questions? Please email us marketing@cplsoftware.com and we'll get back to you.

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