Take 5: PBM Conversations

Transparency that Pays Off

Mon, 27 Apr 2026 21:53:37 GMT

National employer surveys consistently show three PBM challenges: rising drug costs, inadequate member service and a lack of true transparency. For 15+ years, Liviniti has earned a distinct place in the market by addressing all three through a fully transparent, pass-through model.

RxCompass Points the Way to Savings

Mon, 23 Mar 2026 15:43:06 GMT

Rising prescription drug costs continue to put pressure on employers and members who rely on pharmacy benefits. Through RxCompass, Liviniti helps organizations uncover new pathways to savings that reduce high-cost specialty and brand spending and guide members through the process from start to finish.

Shaping the Next Generation of Pharmacists

Tue, 20 Jan 2026 20:28:33 GMT

Founded by pharmacists, Liviniti is committed to developing clinical leaders who help drive transparency, value, and innovation in the PBM industry. As pharmacists continue to take on expanded roles across the healthcare system, hands-on experience and mentorship have become essential to career development.

Through personalized learning paths, meaningful project work, and access to experienced mentors, Liviniti residents gain a deep understanding of PBM operations while exploring areas such as clinical program development, formularies, marketing, and leadership. The program is designed not only to prepare pharmacists for successful careers, but also to strengthen Liviniti’s mission to disrupt the status quo in pharmacy benefit management.

InSites: Access & Answers in the Information Age

Wed, 05 Nov 2025 15:39:47 GMT

Are you ready to hear about Liviniti technology in action? What if plan sponsors had direct access to pharmacy plan data with a tool that connects all their information in one spot? What if they could support their members with prescription drug pricing and adjudication details at the individual claim level – in a matter of minutes?

Part of the promise of PBM transparency is the availability of data and information on demand and in real time. We use modern, purpose-built technology called Member InSites to give plan sponsors and key partners instant access to view prescription claims processing activity.

For plan sponsors who want to be fully equipped to communicate with their members and answer their questions, InSites delivers on every level. The comprehensive system reveals a complete picture of the member to quickly resolve the most common questions and situations.

At the Epicenter of the Client Experience

Wed, 01 Oct 2025 18:47:55 GMT

Research from Salesforce says that 80% of customers believe the experience a company provides is just as necessary as its products or services. We agree! An exceptional client relationship relies not only on personal attitudes and accountability, but also on a keen understanding of PBM transparency, pharmacy cost drivers and each client’s unique circumstances.

Beyond providing great day-to-day service, the Liviniti Client Experience team orchestrates a proactive relationship that focuses on value creation. Take 5 to learn how we earned a 95% satisfaction rating on our 2025 client survey.

Member Service to the Max

Fri, 13 Jun 2025 19:09:15 GMT

In the electronic age, is high-touch service still valued? Can a health services company exceed member expectations for quality and timely support? Across multiple industries, consumers endure recorded prompts and long hold times – but not at Liviniti.

Our Contact Center is a standout with plenty of best practices to share, including a deliberate decision NOT to use IVR answering technology. No recorded prompts. No phone trees to navigate. No electronic barriers. Just a friendly voice on the other end of the line, ready to help.

Most members’ calls are answered within 15 seconds – and our award-winning team excels at delivering accurate, helpful information to create a smooth experience for every caller. When a national team of caring, knowledgeable professionals does it better, there is much to discover. Tune in to learn more.

LivLite: Weighing GLP-1 Coverage

Tue, 06 May 2025 16:25:33 GMT

With LivLite, employers get a predictable cost-sharing approach that helps them stay ahead of the curve as new weight-loss GLP-1s emerge and employees request coverage. Prior authorization, BMI and clinical milestones are incorporated into this approach.

How does coverage work? Is it compatible with high-deductible health plans? What kind of flexibility is available? Learn more in just 5 minutes as you listen to this episode of Take 5 to discover the most innovative approach to weight-loss GLP-1 coverage in the marketplace today.

Fiduciary Duty: PBM Transparency Moves the Needle

Wed, 18 Dec 2024 16:35:37 GMT

Employers are taking note – and seeking guidance and advice. What is our fiduciary duty? Is our company at risk? Could I be sued individually? How can we meet complex fiduciary responsibilities?

Brokers are in a unique position to offer guidance and support to their ERISA clients. Take 5 for a unique session covering pharmacy benefit perspectives that will help employers protect themselves.